WITH A FEW CLICKS YOU WILL FIND THE ANSWER TO YOUR QUESTIONS ON ONLINE PURCHASE. SEE THE PANEL BELOW
How can I create an account?
To create an account on David Naman shop:
- Click on ‘My account’ on the top right of the homepage
- Once on the identification page, click on ‘Create my account’
- Fill in the data required
We suggest you create an account in order to be able to:
- Track your order
- Print your invoice
- Save your payment methods
- Enjoy the exclusive offers for our account customers
Do I need an account to place an order?
Protecting my personal data
All personal data collected in this website are solely intended for David Naman, with the custom-er’s consent. We undertake to treat your data in the strictest confidence, as per French Act No. 78-17 of 6 Jan-uary 1978 on Information Technology, Data Files and Civil Liberties. We use your personal infor-mation to process your orders. We use your data and personal information to take and handle orders, to manage our relationships with our customers and to keep customers updated on all offers and commercial communications that might interest them. The information and data submitted may be shared with our suppliers and with the contractual partners that participate in and contribute to our processing of orders. Such information and data are also stored for security reasons and because we have a legal obli-gation to collect and process them so as to allow us at David Naman to improve and customise the services we offer our customers. Personal data will be stored for a maximum three years. As a customer, you have the right to access, rectify and remove personal data that concern you. In order to exercise such right, send an email to our Customer Care using the following contact form. We ask you confirm your identity by means of a valid identification document. Once we receive your request, we will send a confirmation email. We shall keep a copy of your identity document for 1 year at most. At the time of the creation of the account -before your personal information is received by David Naman- you will be asked to accept and receive recommendations and information by David Na-man. Under current legislation, such information will be sent to you only if you accept it.
How to retrieve your account password
How do I place an order?
In order to place an order on our e-boutique:
- Select the items on the website and add them to the cart
- Go to Checkout
- Select a method of delivery
- Add a delivery address
- Select a payment method and enter your bank details
We suggest you create an account so as to be able to track your order and print your invoice.
Once the order is confirmed, a page will open confirming your order has been received. Shortly after, you will receive a confirmation email with your order number and summary.
Once the parcel leaves our warehouse, you will receive the tracking number which will let you know where your order is.
– Once your order is accepted, it will not be possible to modify it (even if it has not been shipped yet)
– Once your order is accepted, you can modify the delivery address by contacting our Customer Care (provided the order has not been packed yet)
– In case of maintenance of the website or during inventory, the time of order process can be longer (we will communicate it on our website).
What are the payment methods?
I have not received all the items I ordered. What do I do?
Check you inbox to verify you have received an email informing you one of the items of your order is no longer available. Should that be the case, you will receive a refund for the missing item and its shipping cost through the same payment method you used when you placed the order. If no email was sent, contact our Customer Care and we will reply as soon as possible.
I have a voucher/promo code. How can I use it to buy online?
Can I cancel or modify an order?
Where is my order?
How can I return an item that I bought online?
In order to return an item, you have a maximum 28 days starting from the day you received your order. You can return your order by post -using the service you best see fit- sending it to the following address: Trophee DMN Division S.r.l. – Eshop Via Monteleone di Fermo 00156 Roma (RM) Italia We strongly recommend you send parcels by registered mail. Remember that the liability of the return is borne by the customer until the parcel reaches our ad-dress. That is why we suggest you use a trackable, insured shipping method. We remind you that Extra European shippings are Delivery Duty Unpaid (DDU). This means that the final price does not include possible import duties or customs clearance. The customer is re-sponsible for that payment. Please contact your local customs for further information.
What are the shipping costs?
We offer free shipping throughout Italy for any order above € 250,00.
For orders below € 250,00, shipping is € 9,00.
We use SDA courier for shipping in Italy.
We offer free shipping throughout Europe for any order above € 250,00.
For orders below € 250,00, shipping is € 10,00.
We use FedEx courier for shipping across Europe.
USA AND RUSSIA
Shipping to USA and Russia is € 15,00.
We use FedEx courier for shippings to USA and Russia.
Extra European shipping is Delivery Duty Unpaid (DDU).
This means that the final price does not include possible import duties or customs clearance.
The customer is responsible for that payment. Please contact your local customs for further information.
EXTRA EUROPEAN COUNTRIES
We offer international shipping to Extra European Countries for € 20,00.
We use FedEx courier for shipping to Extra European Countries.
Extra European shipping is Delivery Duty Unpaid (DDU).
This means that the final price does not include possible import duties or customs clearance. The customer is responsible for that payment. Please contact your local customs for further information.
During sales and promotions, order processing may take longer than expected.