Despite these unprecedented circumstances, our online store will remain open and orders may be placed online securely.
Please note, some delays in outbound order processing may be expected during this time.Covid-19 information
Click on ‘My account’ on the top right of the homepage
Once on the identification page, click on ‘Create my account’
Fill in the data required
We suggest you create an account in order to be able to:
Track your order
Print your invoice
Save your payment methods
Enjoy the exclusive offers for our account customers
Do I need an account to place an order?
No, it is not necessary. You can purchase any item as a guest. We do recommend you create an account so as to always keep up to date with our latest news and exclusive promotions.
I want to stay updated on your offers, news and exclusive promotions. What do I do?
Subscribe to our newsletter! You will be updated on our latest news and exclusive promotions.
Protecting my personal data
All personal data collected in this website are solely intended for David Naman, with the custom-er’s consent. We undertake to treat your data in the strictest confidence, as per French Act No. 78-17 of 6 Jan-uary 1978 on Information Technology, Data Files and Civil Liberties. We use your personal infor-mation to process your orders. We use your data and personal information to take and handle orders, to manage our relationships with our customers and to keep customers updated on all offers and commercial communications that might interest them. The information and data submitted may be shared with our suppliers and with the contractual partners that participate in and contribute to our processing of orders. Such information and data are also stored for security reasons and because we have a legal obli-gation to collect and process them so as to allow us at David Naman to improve and customise the services we offer our customers. Personal data will be stored for a maximum three years. As a customer, you have the right to access, rectify and remove personal data that concern you. In order to exercise such right, send an email to our Customer Care using the following contact form. We ask you confirm your identity by means of a valid identification document. Once we receive your request, we will send a confirmation email. We shall keep a copy of your identity document for 1 year at most. At the time of the creation of the account -before your personal information is received by David Naman- you will be asked to accept and receive recommendations and information by David Na-man. Under current legislation, such information will be sent to you only if you accept it.
How to retrieve your account password
Se ha dimenticato la password, entra nella sezione My Account e clicca su “Ho dimenticato la password”. Inserisci il tuo indirizzo email e riceverà un’e-mail con le istruzioni per ripristinare la password. Per modificare la password, entri nella sezione “Informazioni personali” del suo account e digiti la sua nuova password.
How do I place an order?
In order to place an order on our e-boutique:
Select the items on the website and add them to the cart
Go to Checkout
Select a method of delivery
Add a delivery address
Select a payment method and enter your bank details
We suggest you create an account so as to be able to track your order and print your invoice.
Once the order is confirmed, a page will open confirming your order has been received. Shortly after, you will receive a confirmation email with your order number and summary.
Once the parcel leaves our warehouse, you will receive the tracking number which will let you know where your order is.
– Once your order is accepted, it will not be possible to modify it (even if it has not been shipped yet)
– Once your order is accepted, you can modify the delivery address by contacting our Customer Care (provided the order has not been packed yet)
– In case of maintenance of the website or during inventory, the time of order process can be longer (we will communicate it on our website).
What are the payment methods?
You can choose the following payment methods DEBIT OR CREDIT CARD Visa, Visa Electron, MasterCard and American Express. Debit cards and American Express payments are charged in real time. PAYPAL In order to pay with PayPal, select PayPal as method of payment and click on ‘Confirm Payment’. You will be redirected to the PayPal webpage to proceed with your payment.
I have not received all the items I ordered. What do I do?
Check you inbox to verify you have received an email informing you one of the items of your order is no longer available. Should that be the case, you will receive a refund for the missing item and its shipping cost through the same payment method you used when you placed the order. If no email was sent, contact our Customer Care and we will reply as soon as possible.
I have a voucher/promo code. How can I use it to buy online?
When you get to the Checkout page, enter the promotional code in the appropriate box and click ‘Apply’ to use it. Only one voucher/promo code per order can be used. Promo codes cannot be combined with other ongoing promotions and our fragrance is not eligible unless when specified.
Can I cancel or modify an order?
Once your order is placed, you can no longer modify or cancel it, both in the case it has not been shipped and in the case you made a mistake entering your personal data. You can always contact our Customer Care and we will modify or cancel it. Should it not be possi-ble, you can always return your order after you have received it, by following the appropriate pro-cedure. For further information, please consult the Returns section.
RETURNS AND SHIPPING
Where is my order?
When your order leaves our warehouse, our shipping partner will send you an email containing the tracking number (which is not the case when we ship our fragrance). If you haven’t received the tracking number, please contact our Customer Care.
How can I return an item that I bought online?
In order to return an item, you have a maximum 28 days starting from the day you received your order. You can return your order by post -using the service you best see fit- sending it to the following address: Trophee DMN Division S.r.l. – Eshop Via Monteleone di Fermo 00156 Roma (RM) Italia We strongly recommend you send parcels by registered mail. Remember that the liability of the return is borne by the customer until the parcel reaches our ad-dress. That is why we suggest you use a trackable, insured shipping method. We remind you that Extra European shippings are Delivery Duty Unpaid (DDU). This means that the final price does not include possible import duties or customs clearance. The customer is re-sponsible for that payment. Please contact your local customs for further information.
What are the shipping costs?
We offer free shipping throughout Italy for any order above € 200,00.
For orders below € 200,00, shipping is € 9,00.
We use SDA courier for shipping in Italy.
We offer free shipping throughout Europe for any order above € 200,00.
For orders below € 200,00, shipping is € 10,00.
We use FedEx courier for shipping across Europe.
USA AND RUSSIA
Shipping to USA and Russia is € 15,00.
We use FedEx courier for shippings to USA and Russia.
Extra European shipping is Delivery Duty Unpaid (DDU).
This means that the final price does not include possible import duties or customs clearance.
The customer is responsible for that payment. Please contact your local customs for further information.
EXTRA EUROPEAN COUNTRIES
We offer international shipping to Extra European Countries for € 20,00.
We use FedEx courier for shipping to Extra European Countries.
Extra European shipping is Delivery Duty Unpaid (DDU).
This means that the final price does not include possible import duties or customs clearance. The customer is responsible for that payment. Please contact your local customs for further information.
During sales and promotions, order processing may take longer than expected.
I am placing an order from an Extra European Country. Who is paying for customs duties?
Extra European shipping is Delivery Duty Unpaid (DDU). This means that the final price does not include possible import duties or customs clearance. The customer is responsible for that pay-ment. Please contact your local customs for further information.
The items I have received are not the ones I ordered/are faulty. What do I do?
If you have received a faulty item or a wrong one, we will refund you as soon as the item is re-turned to our warehouse and we have verified its condition. You will get a refund for both the item returned and the shipping. In order to return an item, fill in the delivery note and put it inside the parcel. You cannot find it? Go to ‘My Orders’, inside the ‘My Account’ section, select the order and print the return form. If you ordered as a guest, access the ‘Orders’ section and enter both your email address and the order code. Please consult the return options in the Return Policy Conditions section.
David Naman ships worldwide, except Belgium. It is not possible to ship our fragrance outside of EU.
How long will my order take to arrive?
Processing an order can take up to 1/2 working days. Delivery times may vary from 3 to 6 working days for Italy and EU, and from 5 to 7 working days for USA, Russia and Extra EU.
In which cases is it possible to return an item bought online?
The items must be returned in their original condition, have to be intact and all tags must still be at-tached to the products, which do not have to be worn or used. Our warehouse will accept the delivery of returned items, reserving the right to verify their integrity. Once a return is approved, we will send you a confirmation email and we will refund your pur-chase. Refunds will be issued to the original form of payment. We are committed to processing returns within 72 hours of receipt. Please allow 5-10 working days before the refund is available on your bank account.
How to contact us
By phone: +39 06 41210843 By email: [email protected] Each request is handled within 1/2 days of receipt.
Our Customer Care is available via switchboard from Monday to Friday, from 10am to 5pm.